• Cybele Wu, EDD

I started working on the UX/UI bootcamp in March. As I approach the end of my first Capstone and towards the end of the bootcamp, I have pondered how to connect UX to academic research. During my doctoral studies, I used the Delphi method to find out the efficacy perceptions of using Telepractice with speech language pathology. It is a method that is not overused or understood, except in certain contexts. It was started by the Rand Corporation as a way to forecast and come to a consensus in the military.


In my study, I used three groups: Speech language pathologists, regulatory experts, and university facilitators. The Delphi method uses a series of rounds to disseminate the information gathered. Characteristics of the Delphi method include anonymity, rounds of data collection/analysis, and experts. The method can be conducted using qualitative, quantitative, or mixed methods. I used it qualitatively because I wanted to dig deep into what the experts believed in, agreed upon, and what solutions were possible. The first round included semi-structured individual interviews. The second round used a qualitative survey sent to all participants where they responded and voted on statements from round 1. Round 3 also was survey and adjustments and final voting was conducted.


The Delphi method (or technique as it is often called) has been used in academic settings, as well as medical. Upon researching what the impact is and how it could be used in UX, I have only located articles on Card Sorting. Card Sorting is used to gather insights from users. Open Card Sorting is used where participants sort according to categories that they create themselves, whereas closed uses pre-defined categories. In the Delphi it uses an open card format but with a seed participant. The remaining participants make adjustments and comment on the other participants sorts.


Having come from an academic environment, where there are a number of different methodologies used, UX seems to use a limited number of methodologies. Most designers have never heard of Delphi. Even in academic environments, it is often unknown and misunderstood. I worked with a number of qualitative researchers during my dissertation journey and found that none of them were familiar with it. However, as is the case of doing in depth research, I became an expert in it and not only educated myself, but my dissertation member, and other qualitative researchers. It is my belief that Delphi could answer a number of questions designers have during the research process. Designers, researchers, and developers, depending on the organization often work individually and come together as needed. The Delphi, because of the collaborative nature could bring each of these groups together in the research process, continue through the design, and development stages. I see possibilities for the method during user interviews (which may define personas and what they need more clearly). In usability testing, it could also be used to define what works, what doesn't, what is needed.


How would you use research methodology differently? Would it make it more cohesive? Where do you see using the Delphi method in UX? Please comment below to start a discussion on this.







In August of 2019 I was conferred for my EdD in Instructional Technology and Distance Education. I wasn't sure what that meant for me personally of professionally. I explored the job market in a number of positions: instructional designer, content developer, editor... A friend had HR experience and she reviewed my resume against my transcripts and we explored others but still no luck. She along with a career coach I had at the time suggested that I look into UX. I was finding most research jobs listed were UX but I did not have the background. I concentrated on editing jobs but again it was difficult finding since I had little professional experience with it (even though I did edit my cohort members dissertations). Little did I know that the problem with my luck in finding a job was the beginning of the downward turn in the job market.


Fast forward to March 2020. I saw an ad for Pathrise on Indeed that was listed as a UX intern. I applied for it but didn't get it because I did not have a portfolio. I did some more research using different terms and fell upon the Springboard website and I liked what they were promising. It was career track so they would help me in finding a job which was my major incentive. I had applied for just the UX but after speaking to the person that was going over my application and telling her that I really wanted to bring my skills up, as I kept on finding I was over educated and under skilled, I decided to switch to UX/UI. I am glad I did. Although I am more comfortable and interested in research, UI is a great skill builder and an asset. I began the program the end of March and now October, I am almost finished with my first Capstone and am amazed at how my skills have grown and how much more comfortable I am with the tools of UI.


Yesterday, after having my live commencement in June postponed, yesterday, my commencement occurred virtually. Of course this was not ideal, but due to Covid-19 it was the best option. I wanted to be with my cohort, my shark sisters that I had walked this journey with. But being with them will have to wait for another safer day. As I watched it with my parents and my two border collie dogs, I realized I was fortunate, as I wouldn't of been able to have my dogs there. My dad, who is disabled with Lyme disease was able to see my graduate without have the stress of traveling.

There was something that I noticed that I didn't expect and that was the user experience. It was not done through Zoom but some other video stream of the event. There was chat but that was below the video. The music was not something that was ideal either. I realize that this was their first time doing a virtual commencement but it would have been helpful if they did their due diligence and researched what we (as the graduate) wanted. Although it would still not be the same as an in-person event, the research would have helped make it more of an event that would have been user-focused that we would have been happier with. My mother asked me if I had the chance to speak or if any of the other graduates did. I realize that with the numbers and time it was not possible to have everyone speak. This graduation included a number of different degrees so it would have been great to have one or two people from each degree that could represent the graduates as a whole.


I woke up this morning with mixed feelings that I can't even explain. I know this is supposed to be closure and in a way it is but I don't think it will be until I am able to hug my friends and celebrate the way I am supposed to...


Virtual graduations are a new phenomena. Although they can not fully replace the live event, they can come close with the right design and research. If you were to put on a commencement virtually, what would you do to make it empathetic of the graduates who are wanting a live event? What research methodologies would you use to design the event?

  • Cybele Wu, EDD

I have recently switched to Figma. I can't say if I would have had as much problems learning Figma as I did Sketch if I started with it. I am thankful that I started with Sketch. And maybe because it is harder to learn that Figma seems easier.


I began with fixing some of my high-fidelity mockups. Of course, I had to learn the terms and how to navigate but once I got a hang of it, it came quickly. I like the way it is laid out and that I can use it on a browser or on the app. With Sketch, I was doing a lot of external clicking and don't seem to be doing that quite yet with Figma.


One of the issues with Sketch was the plugins. There are so many of them and it is difficult to know which ones are good for me, or how to best use them. I have not yet explored the plugins for Figma but it seems they may be easier to navigate but will explore that in another post.


I just finished the animation unit. Springboard suggested using Invision Studio. For some reason I could not download it from Chrome. I ended up downloading it from Safari. I opened it up and it seemed to be set up similar to Sketch. I was to bring over my UI elements from my Style Guide and then animate them using Invision. I wanted to animate the toggle switch and found a tutorial using Figma. I started with Invision and found it difficult to duplicate so ended up just using Figma. I am proud of what I have been able to accomplish.


Here is a link to the prototype of the toggle button: https://www.figma.com/proto/2kODL57RalM2Ph59Yrrn6F/Wireframes-mobility-equipment?node-id=29%3A416&viewport=295%2C619%2C0.2154141366481781&scaling=scale-down


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